Note to our Customers: Your photos, whether a printed book or images, is all yours: Whitedeer does not edit, or change your content in any way. This means it’s your responsibility to review your album before you send it for printing, and fix:
You must review your album in Preview modes before you order a print.
Whitedeer is not responsible for the quality of images of any printed album. Each album you order from the Whitedeer is custom printed only upon your order, therefore we do not accept returns or process refunds for any reason.
Please understand that Whitedeer cannot provide refunds or cancel orders, and except for the cases expressly described in this return policy (i.e., Whitedeer agrees to replace your printed album only if it arrives damaged, with a material manufacturing defect, or a material defect in workmanship), Whitedeer will not accept returns incase of undamaged & original packing condition not tampered.
If the customer has paid twice for one transaction, the one transaction amount will be refunded via same source within 15 to 20 working days (after deducting bank charges ).
On the off chance your printed album arrives damaged, with a material manufacturing defect, or a material defect in workmanship, contact us via Email Support firstname.lastname@example.org within 14 days of receipt. You will have to send the damaged product in courier. We will review the damaged product within 7 days and work with you to secure a replacement copy if necessary within 15 days from the date we receive the product. Please note that each printed album you order from us is individually made by one of Whitedeer’s professional book-printing partners. There may be minor differences across different prints of the same album and/or across albums printed by our different printing partners, including, but not limited to, slight variances in color fidelity and binding type. While we work very hard to keep our product as consistent as possible, this variation is a normal occurrence and is not considered a manufacturing defect or a defect in workmanship and does not qualify for a reprint.
Our print quality officer shall cross check your files and process the orders, once the files are approved for printing you will be informed over email.
All shipping and other replacement charges shall be borne and incurred by Us.
The buyer can write to email@example.com to raise a dispute. We will provide Shipping Number and Proof of Delivery to the customer if necessary.